FAQ

Answers to common questions about ordering, shipping, returns, wholesale inquiries, and Lhute Coffee support.

Orders

How do I place an order?

Browse our coffee selection, choose your product and quantity, and complete checkout through our online store.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to help. Please contact us as soon as possible after placing your order.

What grind options are available?

Available options may vary by product. Product pages will show the current grind or whole bean options offered.

Do you offer subscriptions?

Subscription options may be added in the future. Please join our email list for updates.

Who should I contact for order help?

For order, retail, or wholesale questions, contact us at sales@lhutecoffee.com or call +1 408 390 2488.

Shipping

When will my order ship?

Orders are typically processed within 2–4 business days after they are placed. During higher-volume periods, processing may take a little longer.

How long does shipping take?

Most domestic orders are expected to arrive within 3–7 business days after shipment, depending on destination and carrier.

Do you offer expedited shipping?

Expedited shipping options may be available at checkout depending on your location and order timing.

Do you ship internationally?

International shipping availability may vary. If you are outside the United States and would like to place an order, please contact us before ordering.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

Returns

Can I return coffee products?

Because coffee is a perishable food product, we generally do not accept returns on opened coffee items.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery and include your order number and photos if possible.

Can I cancel or change my order?

If your order has not yet been processed, we may be able to help. Please contact us as soon as possible after placing the order.

Do you accept returns on non-food items?

If Lhute Coffee offers merchandise or non-perishable products in the future, eligible unused items may be reviewed for return on a case-by-case basis.